Política de reembolso
Our Promise
Not happy with your order? Contact us within 30 days and we will make it right. No hassle, no runaround.
30 Day Guarantee: If your item never arrived or showed up damaged, email us at Support@shopcozyly.com within 30 days with your order number and a photo. We will send a free replacement or a full refund.
What We Cover
- ✅ Item never arrived: full refund or free reship
- ✅ Item arrived damaged or defective: free replacement or full refund
- ✅ Minor issue: partial refund, no return needed
How to Contact Us: Email Support@shopcozyly.com with your order number and a photo of the issue. We respond within 2 to 3 business days.
Refunds: Approved refunds are processed within 10 business days to your original payment method. You will receive an email confirmation as soon as it is processed.
EU Customers: You have the right to cancel within 14 days of receiving your order for any reason as required by EU consumer protection law. Contact us at Support@shopcozyly.com to begin the process.